Your privacy is critically important to us. This Privacy Policy explains how jekwin collects, uses, discloses, and safeguards your personal information when you use our platform. We are committed to transparency and data protection in line with internationally recognized standards.
A summary of how jekwin handles your personal data. These highlights complement the full policy below and should be read together for complete understanding.
All data transmitted between your device and jekwin's servers is protected by 256-bit SSL encryption. Your personal information, payment details, and gaming activity are secured using the same technology trusted by major Indonesian banks including BCA, BRI, and Mandiri.
We collect only the personal data necessary to provide our services — identity verification, account management, payment processing, and fraud prevention. We do not sell your data to third-party marketers or share it for purposes outside our direct service relationship.
Personal data is retained only for as long as your account remains active or as required by applicable law. Closed accounts undergo a data retention review after which non-essential personal information is securely deleted or anonymized.
You have the right to access the personal data jekwin holds about you, request corrections to inaccurate information, and obtain a copy of your data in a portable format. Submit data access requests via our support team at any time.
jekwin sends promotional emails only to players who have opted in during registration or explicitly consented via their account preferences. You can unsubscribe from marketing communications at any time without affecting your account status.
As a platform serving Indonesian players, jekwin is mindful of local expectations around data privacy. We work with Indonesian payment providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) under data-sharing agreements that respect your privacy throughout the transaction lifecycle.
This Privacy Policy governs the collection, use, storage, and disclosure of personal information by jekwin in connection with the operation of our online gaming platform accessible at jekwin.cam. By creating an account on jekwin or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
jekwin is committed to protecting the privacy and security of all players. We adhere to internationally recognized data protection principles and implement robust technical and organizational measures to safeguard your personal information. This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with jekwin.
For the purposes of applicable data protection legislation, jekwin acts as the data controller responsible for determining the purposes and means of processing your personal data. As data controller, jekwin is accountable for ensuring that all processing activities comply with relevant privacy laws and that your rights as a data subject are respected.
If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact our Data Protection Officer via the contact details provided in Section 14 of this policy.
jekwin collects several categories of personal information to provide, maintain, and improve our gaming services. The specific data we collect depends on how you interact with the platform.
| Data Category | Examples | Collection Method |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, Indonesian mobile phone number, residential address, chosen username and password | Provided by you during account sign-up |
| Identity Verification (KYC) | Government-issued photo ID (KTP, passport, driving licence), proof of address documents (utility bills, bank statements), selfie photographs holding ID | Uploaded by you during KYC verification process |
| Financial Data | Bank account details (account number, bank name e.g. BCA, BRI, BNI, Mandiri), e-wallet IDs (OVO, DANA, GoPay, ShopeePay), transaction history, deposit and withdrawal amounts | Provided during payment setup; generated automatically during transactions |
| Betting & Gaming Activity | Bet history, stake amounts, game selections (slots, live dealer games, sports markets including BRI Liga 1, togel draws), win/loss records, bonus usage, wagering progress | Generated automatically as you use the platform |
| Device & Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone (WIB/WITA/WIT), referring URLs, pages viewed, session duration | Collected automatically via cookies, server logs, and analytics tools |
| Communication Records | Chat transcripts with customer support, email correspondence, complaint records, feedback submissions | Generated when you contact our support team or respond to surveys |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, preferred communication language (English), campaign engagement data | Set by you in account preferences or via email unsubscribe actions |
Sensitive Personal Data: jekwin does not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (except for facial images in KYC selfies used solely for identity verification), or data concerning health or sexual orientation. If you provide such information voluntarily (e.g., in a support chat message), it will be handled with extra care and deleted once the inquiry is resolved.
jekwin processes your personal data for the following specific purposes:
Under internationally recognized data protection principles, jekwin must have a lawful basis for processing your personal data. The legal bases we rely on are:
jekwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with trusted third-party service providers and partners under the following circumstances:
Third-Party Accountability: All service providers with access to personal data are selected carefully and bound by data processing agreements that require them to implement appropriate security measures and use data only for the specified purposes. jekwin remains accountable for third-party processing conducted on our behalf.
jekwin implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
While jekwin takes data security seriously, no method of electronic storage or internet transmission is 100% secure. You also play a role in protecting your data by choosing a strong password, not sharing your login credentials, and logging out of your account when using shared devices.
jekwin uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that help us recognize you on return visits, remember your preferences, and analyze site usage.
Types of cookies we use:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from accessing certain platform features, including logging in and placing bets.
jekwin retains your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Specific retention periods vary by data category:
Under internationally recognized data protection standards, you have the following rights regarding your personal data:
To exercise any of these rights, please contact jekwin's support team at [email protected] with your request. We will respond within 30 days and may require identity verification to protect your data from unauthorized access.
jekwin's services are intended exclusively for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided personal information to jekwin, we will immediately delete that data and close the associated account.
Parents and guardians who believe their child has accessed jekwin and provided personal information without authorization should contact our support team immediately at [email protected] so we can take corrective action.
jekwin primarily serves players in Indonesia. However, some of our third-party service providers (e.g., game studios, cloud infrastructure providers, analytics platforms) may be located outside Indonesia, which means your personal data may be transferred to and processed in other countries.
When transferring data internationally, jekwin ensures that appropriate safeguards are in place to protect your personal information. These safeguards may include contractual data protection clauses, certification under recognized data privacy frameworks, or reliance on service providers that adhere to international data protection standards. Where possible, jekwin selects providers with data centers in the Asia-Pacific region to minimize cross-border data flows.
jekwin reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to players via a prominent notice on the platform and, where appropriate, via email to registered players.
The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Continued use of the jekwin platform after changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
If you have questions, concerns, or requests regarding this Privacy Policy or jekwin's data practices, please contact us through the following channels:
We aim to respond to all privacy inquiries within 30 calendar days. For urgent security concerns (e.g., suspected unauthorized account access), please use the live chat feature for immediate assistance.
For other policies and information, please visit our Terms & Conditions, Responsible Gaming page, or browse our FAQ section.
Our support team is here to answer any questions about how jekwin handles your personal data. You can also explore our FAQ or review our complete Terms & Conditions.